• Everyone is started with the number of meals you received from the other provider. Please note that not all information we received is accurate. 
• If you ever do not have enough food or run out of food please tell your driver or call us immediately!

When we are able to contact you we will discuss your needs.  We have provided as few as 3 meals per week up to as many as 14 meals per week depending on the individual need. 

• Deliveries are made as frequently as needed to ensure those who are extremely isolated can receive deliveries as often as five days per week, Monday through Friday.
• Each client’s schedule is determined with them. Some prefer only once per week because of medical appointments.  Others may get multiple deliveries per week.
• An assessment is conducted for each client, where we discuss scheduling. We are still working on completing the assessments.

• Yes, choosing your meals is an option. This is where our Choice Meals Menu shines, offering over 30 healthy meals with something for everyone. About ¾ of our clients like to choose their meals.
• If you prefer to choose your meals, you may change your order weekly. Two business days’ notice is needed to complete the change.
• If you don’t want to choose your meals, that’s ok too. About 1/4 of our clients prefer to have a rotating meal delivery.

• We offer a half pint serving of 2%, Skim, Chocolate, or Soy Milk with each meal unless you tell us you don’t drink/want milk
• Milk is provided in both half pints and half gallons, depending on the number of meals you receive
• Chocolate and soy are only available in half pints
• Is the milk frozen or powdered? No, the milk is not frozen or powdered except in the blizzard boxes we give in case of emergency (during harsh winters or closures)

All meals are frozen (except side items like fruit and milk) for a few reasons:
• Meals on Wheels Western Michigan has provided meals for over 40 years. Over time, it became apparent that clients often did not consume the meals when they were delivered, often refrigerating or freezing them for dinner or the weekend.
• Freezing preserves quality and vital nutrients such as Vitamin C
• Clients were frequently not home to receive their meal hot. 
• Clients not near the beginning of a route would not receive food hot.
• Clients began asking for our frozen weekend meals during the week.
• The clients often didn’t like some of the meals.
• Meal choices had become an industry focus and ¾ of the people we serve want to decide what they eat.
• The only way to offer a choice is to have an inventory of meals for clients to choose from.

Meals can be heated in the microwave or a conventional oven. Instructions are provided on the label on each meal. 

Please tell your driver or call us immediately! We will work with you on a plan to heat your meals.

• MOWWM has generous donors who allow us to provide a microwave for anyone who does not have one and cannot afford it.
• If you do not have a working microwave and cannot purchase a new one please tell your driver or call the office.
• Meals can also be heated in a conventional oven if desired.